|WORK EXPERIENCE SUMMARY|
Date: 01/01/04 – Present
Position: Independent IT Support, Network Administration & Management /Network Security
Responsibilities: Since the beginning of 2004, I have been working as an IT consultant providing support to small/medium size businesses in the areas of setting up office LANs and WANs, network administration, network security, firewalls and VPNs, SQL database management and analysis. Currently working full time for The Hyperion Group Ltd and also providing technical support to the following companies: Multicare Electronics Limited (www.multicare.org.uk), Stainsby Grange Limited, Globemed International Limited (www.globemed.co.uk), John Lawson Architecture Ltd and the Overseas Nurses Training Organisation (www.onto-ltd.co.uk).
Date: 09/12/02 – 24/12/2003
Position: Network Administrator
Employer: Sarcophagus Ltd, Southgate House, 38 Southgate, Wakefield, WF1 1TL.
Responsibilities: Responsible for the installation and maintenance of MJMC Holdings Networked computer systems.
Date: 28/01/02 – 06/12/02
Position: PC/LAN Support Assistant
Employer: IT Services, Leeds City Council, Apex Centre, Apex Way, Leeds LS11 5LT
Responsibilities: Worked as part of the PC Support Team providing software and hardware support for all Council employees using PCs.
Date: 26/01/01 – 27/01/02
Position: Customer Service Advisor in PC Service Call
Employer: Dixons Stores Group, 1 Nunnery Square, The Parkway, Sheffield S2 5DD.
Responsibilities: Worked as part of a team providing technical support over the telephone to customers having problems with their home PCs purchased from PC World, Currys and Dixons.
Date: 01/10/97 – 31/12/00
Position: IT Demonstrator
Employer: Department of Civil Engineering, University of Leeds, Leeds
Responsibilities: Worked as part of a team introducing students to the University computer facilities, assisting them with initial logon procedures and introducing them to the University email system, supervising and assisting students with computer needs which involved teaching and coaching students in the use of standard Microsoft Office 97 applications.
Date: 01/04/93 – 30/09/97
Position: Deputy Manager, Projects and IT
Employer: TREND Group, P.O. Box 6808, Kumasi, Ghana.
Responsibilities: Coaching and training of company staff in IT skills and use of Microsoft Office, Managing the computerised database of the company’s documentation centre, Keeping records of all the company’s IT equipment and accessories, Installing and configuring Windows Operating Systems, Microsoft Office Professional, Centralised management of anti-virus on all workstations, Responsible for IT purchases and new installations; Monitoring of the progress of various projects and preparing project progress reports for various Project Coordinators and the Managing Director.
Telephone: 0113 2171713
Mobile: 07960 840 155
Isaac Doku, PhD, MCP, CNA. CCNA
46 Haslewood Drive